Manufacturer FAQs for Model Ships - Wooden Model Ships: 

FREQUENTLY ASKED QUESTIONS

1. Construction?

All models are handmade from scratch by skillful and experienced craftsmen. They are built according to scale of the original ships through original plans or pictures using plank on frame construction method. The hull is joined by multi-pieces of dry thin wooden bar together. See How our Model Ships are Constructed.

Inside the hull, we use a special imported glue that makes the wood strips stay close to one another and not split, crack or twist when the weather changes.

Our models are completely built, NOT kits. Each model comes with a display stand.

2. Materials?

We use the high quality woods like rose wood, ebony, black wood, mahogany, teak… detailed as follow: (Botanical names / English)

* Diospyros (Ebony) (for buttons and small details) 
* Pterecarpus Pedatus Pierre (for the hull)
* Dalbergia Oliverii Gamble /Rose wood (for the hull)
* Siamea Lamk/ Black wood (for the hull)
* Xylia Dolabrifommis Benth/ Mahogany(for the masts)
* Talauma GIOI A.Chev/Yellow (on the floor or water line)
* Jack wood (on the floor or water line)
* Canons, muskets, anchors and other tiny details are made of metal (for decoration)
* Sails and rigging lines are made of linen.

3. Dimensions Measurement?

Since this web site is used by all people around the world, we use international system, which is  centimeter (1cm=0.39"). However, you may also see LxWxH measurements as well. 

All our ships mentioned in our website are measured as below illustrated picture.

You can order directly from the internet securely, we use secured S.S.L. server to handle the shopping cart. Also, you can fax in your order, email us or always give us a call 786-877-6830. We are here from Monday to Friday 9am-5pm E.S.T. time to answer any questions you may have. You may order securely online 24 hours a day, seven days a week. We also accept faxed in orders. You may fax your order to 954-721-6343.

Within 24-48 hours of receipt, your order will be processed. You will be contacted via email with tracking information upon shipment of your order.

6. How are the ships packed?

Each ship is individual packed in one carton box. Some items are packed with a wooden frame more maximum protection.

For ships and yachts with simple details, the masts are laid down flat for shipping purpose. All riggings come with the masts. It usually takes 10-15 minutes to reassemble the item without any tools needed. 

Most items can be shipped via Fedex Ground. Tall ships 80cm expert level will be shipped by DHL. Some oversize items will be shipped by common carrier.

We can also ship directly from the factory if you don't find any distributors in your area. Item can be shipped by Air or Sea Freight.

Beside preventing dust, a display case always increases the value of your model. We suggest that you put the ship in a display case. 

10. Manufacturer's Problems/Guaranty Policy.

If an item arrives damaged or defective, please notify us of any damages or defectiveness within seven (7) days of shipment arrival to get a return authorization; then simply return that item and we can replace it with a brand new one. If that same style is not available, customers have the option to pick a replacement. 100% the cost of item will be refunded to customers if no replacement is satisfied or available.

For any other reasons that you are not satisfied with our model(s), simply return it within seven (7) days after requesting the RMA number (return authorization number) and we will refund your money. However, please be aware that restocking fees may apply.

You will find the following products on this website: model ship, model boat, model ship kit, model boat kit, wooden model ship