SHIPPING METHODS:

ORDERS:

North America: Orders will be processed with 2 business days. Orders placed on any given business day by 1:30 pm EST may ship within 48 hours (business days) of your order. (See Standard Shipment and Delivery Options below for delivery time frame.) During holiday seasons, this time frame may be inaccurate. To Alaska, PR, HI and USVI, Additional charges (to the Standard Delivery Charge) per shipping address apply and in some cases, may not be available. Also, deliveries to Alaska, PR, HI and USVI not available on Saturdays.

World: We will process your order within 3 days and delivery time will vary based on the quantity.

During holiday seasons, please contact Email: contact@qualitymodelships.com for more details on shipment turn around times.

E-CHECK PURCHASES: Please be aware that all purchases made via e-check will be processed as soon as the e-check clears our account. Clearance for e-checks may take up to 4 business days. Once your e-check clears, your purchased item(s) will be shipped under the normal shipping arrangements stated on this page unless you request special delivery options.

MONEY ORDERS AND CERTIFIED CHECKS: All payments made by Money Order or Certified Check must be made payable to Amaros Online Inc and sent to 2004 Winners Circle, North Lauderdale, FL  33068. You may chose to fax in your order to 954-721-6343 or mail it in using our order form . Please be aware that all purchases will be processed as soon as payment clears our account. Once your payment clears, your purchased item(s) will be shipped under the normal shipping arrangements stated on this page unless you request special delivery options. You will be notified via email or phone when the process has been completed.

STANDARD SHIPPING: Our shipping carriers are UPS, DHL, Fedex or Freight. Once packages have been picked up, shipments are generally delivered within 3 - 7 days within the 48 contiguous U.S. States (7 days being the East Coast) via Standard Ground Delivery. Shipments to Alaska and Hawaii may require additional shipping fees. If this is the case, you will be contacted by one of our excellent sales representatives.

SHIPMENTS TO CANADA: Many of our products are also available for shipment to Canada. Please contact Email: contact@qualitymodelships.com to request information on availability, shipping rates and time frame for shipment deliveries.

    ATTENTION: Shipping rates do not include duties, taxes or other non-routine customs brokerage charges for shipments outside of the Continental United States. Please supply us with the shipping address and product you are interested in so that we can provide details as expeditiously as possible. You may estimate our shipping rates to be in the range of $2.50 per pound, however this is just an estimate and in many cases is on the high end as far as estimating goes.

INTERNATIONAL SHIPMENTS: Our Warehouse36 Model Ship Kits are also available for shipment to Canada only. This amount does not include related importing fees that may be incurred upon arrival of the shipment to its destination. Related importing fees are determined at the time of arrival and can not be estimated since this is dependent on the arrival government's policies and regulations.

Please contact Email: contact@qualitymodelships.com to request information on availability, shipping rates and time frame for shipment deliveries. Once again, additional Brokerage Fees may apply for shipments outside of the United States. Please supply us with the shipping address and product information so that we can provide details as expeditiously as possible.

DELIVERY OPTIONS: We do offer Next Day, 2nd Day and 3 Day Select on some of our products, however these other Shipping Rates will be provided at an additional cost. Please contact Email: contact@qualitymodelships.com or call 786-877-6830 for rates before making your purchase if you would like one of these options. We will contact you usually within a 4-8 hours, but if not, then within 24 hours.

DELIVERY OPTIONS FOR CALIFORNIA RESIDENTS: Many of Model Ship Kits may be available for pickup at our manufacturer's warehouse in CA - Zip Code 95492. Please contact Email: contact@qualitymodelships.com to request information on your model ship kit.

BACK ORDERS:

Some of our items may be obtained on back order. If you have purchased an item that is no longer available, we will immediately contact you to give you the option of either purchasing said item with the understanding that shipment on said item will go out when available, purchasing another item or providing you with a full refund on your purchase. If you would like for us to let you know when an unavailable item becomes available, we will gladly oblige via your contact information.

GUARANTEE:

Please review our return policy for any damages sustained to any Quality Model Ship product during shipping.

TAXES:

Florida Residents are responsible to pay a 6.0% Sales Tax plus an additional .25 to 1.5% additional Discretionary Sales Surtax depending on County of residence.

SITE POLICY:

We reserve the right to make changes to our site and/or policies at any time without notice.

QUALITYMODELSHIPS.COM RETURN, REFUND AND CANCELLATION POLICY: 

• Returns will be accepted only on damaged merchandise or manufacturing defects (as determined by Manufacturer).
• Customers must contact Email: contact@qualitymodelships.com before returning a product in order to obtain an authorization number and ship-to address.
• A Dealer initiated RMA (Return Merchandise Authorization) is required before a return can be accepted.
• Returns must be in the original packaging, having not been assembled and must be in "like new" condition suitable for resale.
• Returns will be replaced or repaired at discretion of Manufacturer. Replacement will ONLY be for the same model.
• A canceled order will be credited in the full amount ONLY if product has not shipped.
• An order cancelled while product is in transit will be subject to a restocking fee, plus the cost of the return freight. Non-defective returns are subject to a 20% restocking fee. The original freight charges will not be refunded.
• Many of our products are sold with shipping fees already included in the purchase price or with discounted shipping rates. Please note that should you wish to cancel or return an item that has already been shipped, any and all "actual" shipping costs associated with the original shipment will be deducted from your refund.
• Any refused/non-deliverable shipments will be subject to the original shipping costs, the shipping costs associated with the return shipment and a 20% restocking fee. Once we receive the returned merchandise and inspect the item(s), a product refund will be issued within 10 business days, less the 20% restocking fee, original shipping fee and return shipping fee. Shipping charges are never refundable. If original payment was made with a charge card, a credit will be posted to the same card. Purchases made by check will be refunded by check.
• Unless the product was damaged upon receipt, all returns must be shipped prepaid freight. This means that customers are responsible for shipping the item back to the address supplied when the return was requested and for paying for said shipping.
• Received orders may not be returned, exchanged or refunded unless merchandise is found to be defective as noted above.
• Customer is solely responsible for shipping any returned product to QualityModelShips.com. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, QualityModelShips.com's Return Procedure will be breached and QualityModelShips.com may in its sole and absolute discretion reject the entire return or choose to impose necessary charges against the customer for replacement of the missing component(s).
• If conditions for the product return as stated above are met, a dealer initiated RMA will be issued to you and this return authorization number (RA #) must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be buyer's responsibility as well as the original shipping charge and a restocking fee. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and received at the address directed for returns within 15 days of your original receipt of the product. Item will be inspected prior to replacement or repair.

MANUFACTURERS RETURN, REFUND AND CANCELLATION POLICY - Model Ship Kits - Warehouse36 [SKU starts with 005-]:

    * Returns will be accepted only on damaged merchandise or manufacturing defects (as determined by Manufacturer).
    * Customers must contact Email: contact@qualitymodelships.com before returning a product in order to obtain an authorization number and ship-to address.
    * A Dealer initiated RMA (Return Merchandise Authorization) is required before a return can be accepted.
    * Returns must be in the original packaging, having not been assembled and must be in "like new" condition suitable for resale.
    * Returns will be replaced or repaired at discretion of Manufacturer. Replacement will ONLY be for the same model.
    * A canceled order will be credited in the full amount ONLY if product has not shipped.
    * An order cancelled while product is in transit will be subject to a restocking fee and all "actual" shipping costs associated with the original shipment as well as the return shipment. Please see QualityModelShips.com's return, refund and cancellation policy above for further instructions on your return.

   * Non-defective returns are subject to a 20% restocking fee.
    * All returns must be shipped prepaid freight. This means that customers are responsible for shipping the item back to the address supplied when the return was requested and for paying for said shipping.
    * Received orders may not be returned unless for damaged product as noted above.

MANUFACTURERS RETURN, REFUND AND CANCELLATION POLICY - Model Ship Kits and other Products - Midwest Products [SKU starts with "MW"]:

    * There are occasions where merchandise must be returned. Prior to returning any item, an "RA" number (Return Authorization) must be obtained to receive credit. A 20% handling charge must be charged for all items returned for reasons beyond our control. Items must be returned freight prepaid. Credit or refund will be issued at the purchase price upon receipt of the merchandise minus any and all shipping fees related to the original shipment and return shipment.

     * Customer is solely responsible for shipping any returned product to QualityModelShips.com or its designated warehouse address provided to you at the time of your return request. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing or damaged, QualityModelShips.com's Return Procedure will be breached and QualityModelShips.com may in its sole and absolute discretion reject the entire return or choose to impose necessary charges against the customer for replacement or repair of the missing or damaged component(s). 

MANUFACTURERS RETURN, REFUND AND CANCELLATION POLICY - Authentic Models (AM-USA) [SKU starts with "AM"]:

    * Inspect goods upon receipt. Report shortages, damages or defects within 30 days of receipt. No returns will be accepted without prior approval. Returns must have an assigned Returned Goods Authorization number. All returns must be shipped using AMI provided UPS labels. A restocking charge, ranging from a minimum of 15% up to 30%, may be applied to some returns as determined by Authentic Models.  Credit or refund will be issued at the purchase price upon receipt of the merchandise minus any and all shipping fees related to the original shipment and return shipment.

     * Customer is solely responsible for shipping any returned product to QualityModelShips.com or its designated warehouse address provided to you at the time of your return request. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing or damaged, QualityModelShips.com's Return Procedure will be breached and QualityModelShips.com may in its sole and absolute discretion reject the entire return or choose to impose necessary charges against the customer for replacement or repair of the missing or damaged component(s). 

MANUFACTURERS RETURN, REFUND AND CANCELLATION POLICY - Old Modern Handicraft Model Ships:

    * What can I do if I receive a damaged shipment? Please notify us by phone, fax or email immediately within 7 days of shipment arrival. Please provide us photos of any damage.

For damaged or defective items: Time is of the essence when reporting a damaged or defective item. You must report any issues you may have within 7 days. Once a report of damage or defectiveness has been received (within 7 days of shipment arrival), we will replace your item or refund the full cost of item minus any and all shipping fees related to the original shipment when a replacement is unavailable. To get a replacement, simply return the model (It will be your responsibility to return the shipment within 7 days after notifying us).

Undamaged Items: If an item is not damaged or defective, but you would still like to return it, customers must contact Email: contact@qualitymodelships.com within 7 days of shipment arrival. Before returning a product you must obtain an authorization number and ship-to address. A Dealer initiated RMA (Return Merchandise Authorization) is required before a return can be accepted.  Returns must be in the original packaging, having not been assembled and must be in "like new" condition suitable for resale. Restocking fees will apply. (It will be your responsibility to return the shipment). Credit or refund will be issued at the purchase price upon receipt of the merchandise minus any and all shipping fees related to the original shipment and return shipment as well as a 15% restock fee.

     * Customer is solely responsible for shipping any returned product to QualityModelShips.com or its designated warehouse address provided to you at the time of your return request. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing or damaged, QualityModelShips.com's Return Procedure will be breached and QualityModelShips.com may in its sole and absolute discretion reject the entire return or choose to impose necessary charges against the customer for replacement or repair of the missing or damaged component(s). 

MANUFACTURERS RETURN, REFUND AND CANCELLATION POLICY - Megatech Remote Control Products:

    * In order to protect our customers, Megatech accepts return of defective items only for replacement with identical new items. Products modified, abused or misused are solely the purchaser's responsibility. Return Authorization is required. There is a 20% re-stocking fee. 

     * Customer is solely responsible for shipping any returned product to QualityModelShips.com or its designated warehouse address provided to you at the time of your return request. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing or damaged, QualityModelShips.com's Return Procedure will be breached and QualityModelShips.com may in its sole and absolute discretion reject the entire return or choose to impose necessary charges against the customer for replacement or repair of the missing or damaged component(s). 

HOW ARE MODEL SHIPS PACKED AND TRANSPORTED?

 

Packaging:

Each ship is individually packed in a carton box. A wooden frame is used to protect the ship from breakage when the box is accidentally tipped up side down, dropped or has heavy objects placed on it. For ships and yachts with simple details, they are packed with masts fold down. For aircrafts and vehicles, we use foam or cushion to put around the item for protection. The whole case is protected with a wooden crate.

Shipping:

    * North America: For small shipments, we ship out by D.H.L. ground. For larger orders we ship by common carrier (Freight). Please note, if your item has a shipping fee of $150 or more, your item(s) will be transported via trucking company. IMPORTANT: Please click here to learn more.

    * World: Container orders will be shipped by ocean freight. * For quantity orders, we usually send the shipment in a full 20 or 40 foot container load (FCL). It takes about 3-6 weeks from Vietnam's sea port to overseas by sea freight.

(Time and cost of delivery varies by locations, and is also based on the season of the year)

DISPLAY CASE:  

A Display Case is recommended by many experts. It's a good idea to put the models in a display case to increase their values and also to prevent dust.